Never miss a patient call again with 24/7 AI-powered reception
Handle patient communications seamlessly across phone calls and text messages, ensuring no inquiry goes unanswered.
Effortlessly book, cancel, and reschedule appointments 24/7. Our AI handles it all with perfect accuracy.
Direct integration with OpenDental and other practice management systems. Your workflow stays uninterrupted.
Receive comprehensive daily reports on all patient interactions, bookings, and important metrics.
Complex situations? Our AI smoothly transfers calls to your staff when human touch is needed.
Tailor every aspect of patient interactions to match your practice's unique needs and brand voice.
Most practices are up and running within 3-5 business days. We'll need basic information like your practice hours, services offered, and appointment types. We'll configure the system to match how your practice operates, test it thoroughly, and train it on your specific protocols before going live. You can start with a soft launch where we handle overflow calls while you get comfortable with the system.
Yes, HiredAI works 24/7, including evenings, weekends, and holidays. Your patients can book appointments anytime, which means you'll never miss another call. Many practices find that a significant portion of bookings happen outside regular business hours when patients have time to think about their dental care.
If a patient asks something HiredAI isn't trained to handle, or if they request to speak with a real person, the system can either take a detailed message or transfer the call to your office (if someone is available). You'll receive a summary of every call, so you can follow up on anything that needs human attention. Over time, we refine the system based on these interactions to handle more situations automatically.
HiredAI integrates with most practice management systems including OpenDental. We can sync appointments directly with your existing calendar so there's no double-booking or manual data entry. If you use different software, we can discuss integration options during our initial consultation. At minimum, we can work with your Google Calendar while we build out specific integrations.
Yes. We can either forward your existing number to HiredAI during off-hours, or set up HiredAI as a backup that kicks in when your front desk is busy or unavailable. You keep complete control over when and how HiredAI handles calls. Many practices start by having HiredAI handle after-hours calls only, then expand from there.
HiredAI costs $199 per month plus $0.35 per minute of call time. There are no setup fees or long-term contracts. Most dental practices average 2-4 minutes per call, which means you're typically paying $0.70-$1.40 per appointment booked. Compare this to missed appointments (average $200+ lost revenue per no-show) or hiring additional front desk staff, and the ROI is clear. We'll provide detailed usage reports so you can track exactly what you're spending.
No long-term contracts required. We operate on a month-to-month basis because we're confident you'll see the value. If you decide HiredAI isn't right for your practice, you can cancel with 30 days' notice. We want you to stay because the service works, not because you're locked into a contract.
HiredAI sounds natural and professional - most patients don't realize they're speaking with AI. However, if asked directly, the system will honestly identify itself as an AI assistant. What matters most is that patients get their questions answered and appointments booked quickly and accurately. In our experience, patients care more about convenience and getting scheduled fast than whether they're talking to AI or a human.
No problem. Patients can request to speak with your office staff at any time, and HiredAI will either transfer them (if someone is available) or take a detailed message with callback information. You maintain full control over the patient experience. Some practices configure HiredAI to handle routine bookings while more complex cases go directly to staff.
Yes. Patients can cancel or reschedule their appointments by calling your practice number. HiredAI will update your calendar automatically and send confirmation via text message. This reduces no-shows and saves your front desk significant time managing schedule changes.
Every call is recorded and logged, so you can review any appointment or interaction. If HiredAI books something incorrectly, you can easily adjust it in your calendar just like you would with any front desk booking. We continuously monitor performance and fine-tune the system based on your feedback. Most practices find the error rate is actually lower than human staff, especially for routine appointments.
You'll receive daily summary reports showing all calls handled, appointments booked, and common patient questions. We also provide a dashboard where you can see call volume, booking rates, and missed opportunities in real-time. We'll schedule regular check-ins to review performance and make adjustments based on your practice's needs.
We'll need basic practice information: your hours, services offered (cleanings, exams, emergencies, etc.), appointment durations, insurance acceptance, and any specific protocols you want HiredAI to follow. We'll also need access to your appointment calendar. Our onboarding process guides you through this step-by-step, and we handle the technical setup for you.
Yes. We can set up a demo with your actual practice information so you can test how HiredAI handles real patient scenarios. Some practices start with a pilot period handling only after-hours calls before expanding to full-time coverage. We want you to feel confident that HiredAI is the right fit for your practice.
Yes. HiredAI follows PIPEDA, Canada's federal privacy law for businesses. We only collect patient information needed to book appointments and answer basic questions - things like names, phone numbers, and appointment times. All data is encrypted and securely stored, and we're happy to sign a Data Processing Agreement that outlines exactly how we protect your patients' information.
We only access what's necessary to help your patients book appointments: their names, phone numbers, and appointment details. We do not access clinical records, treatment notes, billing information, or anything stored in your dental software. Think of us like a front desk receptionist - we only see what's needed to schedule appointments and answer general practice questions. Your patient records and clinical data remain completely private in your practice management system.
We use Airtable for managing appointment data, which stores information on secure, encrypted servers. While these servers are located in the United States, this is common and legally compliant for Canadian businesses - similar to how many dental practices use services like Gmail, Dropbox, or Microsoft Office. All your data is encrypted and protected with the same security standards used by banks and healthcare organizations. If your practice has specific requirements about data storage location, we're happy to discuss custom solutions.